Keeping the Right People
(Staff Retention)

Business Enterprises Australia indicates high staff turnover is one of the most costly factors of any business. More people currently leave the workforce than enter it, in fact more than 15% of Australia's workforce take their talents overseas.

The Staff Retention Program will assess your business staff turnover, exit interview data and employee attitudinal survey results. This information will then highlight the key concerns in your organisation in regard to Staff Retention. We will identify strategies that will improve retention rates, particularly staff with high performance ratings and high potential. We will have a particular focus on improving employee engagement,
Work/life balance and employee flexibility opportunities.

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1/2 Day

( 4 hours)

Let’s Talk
Communications
Skills

Good communication is the key to success in the internal and external business environment. Managers often have valuable technical skills but lack the skills to communicate to their staff.

Our Let’s Talk Communications Skills program covers Seven key elements of communications in the workplace, from Communications styles and strategies, Power of Body Language to Questioning and Listening Skills Development. One of the many objectives designed to be achieved in this program is to learn how to effectively frame and deliver a message.

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1/2 Day

( 4 hours)

Managing
Performance

"Ask not what your country can do for you...BUT what you can do for your country" 
- JFK's inaugural Presidential speech in 1961

Managers must ask themselves how their performance can help to steer their business and employees to achieve the best they possibly can. What can YOU do to bring out the best in YOUR business?

This Managing Performance program is tailor made to suit the requirements of managerial staff that wish to improve the critical skills required in management. It will also focus on issues such as : strategies on how to establish clear performance expectations and goals, improve team morale and productivity, how to guide your employees in individual development and career opportunities.

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1/2 Day

( 4 hours)

Managing Change

Change in any environment can be seen either as a daunting and threatening intrusion or a breath of fresh air to a staid workplace... It all depends on how it is managed.

Our Managing Change program will direct managers in refining their skills to more effectively lead their team as they experience organisational, process and cultural change in their industry. You will be trained in skills of responding to resistance to change, the role of leading your team through change and applying the CAP approach and principles in their work environments.

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1/2 Day

( 4 hours)

Career and
Development Planning

"Think not of yourself as the architect of your career but as the sculptor."
- B.C.Forbes.

Management can take a proactive part in developing career pathways for their employees. In creating these career pathways employees are empowered to work in partnership with managers in determining and achieving their career aspirations within the organisation.

"Our aspirations are our possibilities." - Robert Browning.

Participating in our Career and Development Planning Program will enable you to manage your own career; as well as empower you in assisting others in your organisation to make realistic career decisions. Research has shown that managers who invest in career development of their employees experience greater staff loyalty, higher productivity and reduced staff turnover.

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1/2 Day

( 4 hours)

Let Me Run This Meeting
(Facilitation Skills)

Meetings are an integral part of the way most organisations function. A well run meeting can be a productive and rewarding tool. Meetings that achieve little are usually poorly planned, dull, long-winded and poorly conducted, leaving the participants frustrated and resentful of time wasted. The Facilitation Skills course will address the most vital issues of running meetings in the workplace. It will focus how to be a productive chairperson, make your meetings more effective, better engage the participants and ensure your meetings become a valuable tool to the organisation

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1/2 Day

( 4 hours)

Interview Skills

Employing staff is a tedious task that we often outsource to Recruitment Companies who may only be interested in filling the vacancy and collecting their commission. What if you learnt the skills to get the best person for the position? By learning the skills of behavioral interviewing you will reduce the risk of employing the wrong person. This is one skill that impacts hard on the bottom line. This program will arm you with the tools and strategies to recruit well.

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½ Day

(4 hours)

Training Small Groups

As leaders we are often called upon to train our teams. Although we know the content of what we want to convey the message is often confused or lost in the delivery. This course provides leaders with the basic skills of training and lesson design. Covering how adults learn, developing lesson plans, lesson delivery and evaluation. Training skills are vital for today’s business leaders as leaders are teachers.

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2 day

(or 4 X 4hr sessions)

Moving into
Management

Moving into leadership roles is quite daunting for anyone. Smart companies prepare individuals prior to them stepping up into a leadership role. Moving into Management prepares individuals with some basic survival skills such as, roles & responsibilities, management competencies, managing performance, developing others, and building teams. Participants come away with some useful tools that can be applied in current or future roles as managers.

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2 day

(or 4 x 4hr sessions)

Building High
Performance Teams

“High-performance teams share a series of qualities and characteristics that set them apart from the average team.”
- Trina Lewis in HR Monthly 2006.

In Building High Performance Teams participants explore what are the characteristics of HPT, team dynamics, self awareness, accountability and individual contribution. This is a must do course for any leader.

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½ day

(4 hours)

DISC Profiling

In DISC profiling we explore natural patterns of behaviour and develop strategies to help you interact more effectively. We will undertake a DISC profile and explore your public and private self. We will establish your Primary and Secondary patterns and identify how your behaviour may be influenced by these patterns. We will develop awareness and appreciation of other profile patterns and learn how to interact effectively with the various profiles. DISC profiling is used extensively in business to assist in developing high performing teams.

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½ day

(4 hours)

Accountability

“Accountability is personal choice to rise above one’s circumstances and demonstrate the ownership necessary for achieving desired results”
-stated by Partners in Leadership.

This program explores how managers demonstrate effective accountability, levels of ownership, encouragement of feedback and application in the workplace.

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½ day

(4 hours)

Emotional
Intelligence

“Emotional Intelligence is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.”
- Daniel Goleman.

In this program we explore how using our EI effectively we can create better work environments, improve our leadership skills, improve communication, reduce workplace conflict, improve our problem solving skills and develop our confidence.

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½ day

(4 hours)

Successful
Negotiation

In today’s business world, managers can’t afford to be poor negotiators. In Successful Negotiation participates will explore the different approaches to negotiation, experience the four key steps, enter into a negotiation and be assessed on tactics and techniques. A very hands on day with theory and practice interwoven into a program that participants describe as “full on but a great learning experience, you come away ready for any action!”

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1 day

(8 hours)

Successful Selling

In the competitive world of sales, our sales teams are often not equipped with the effective methodology and practical applications they need to win the sale. This program arms the sales rep with the basic tools to be effective in the sales situation and to plan for success. Most people can sell if they know how and that is what this program does, it develops good employees into successful sales people.

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2 days

(16 hours)

Great
Presentations

“Effective public speaking skills are an important asset to a person’s career and their organisation.”
- Antoni Lee HRM 2005.

The Great Presentations programs in geared for various levels of experience in presenting. To quote “Excessive use of Power Point slides has been the worst development in corporate communication in the last 30 years!” Tad Purtill HRM 2006. With the Great Presentations program participants construct the “Take Home Message” they wish to convey, address body language, create opening/closing options, whilst practicing delivery in a safe environment.

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1 day

(8 hours)

Critical Thinking and Problem Solving

“In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing and the worst thing you can do is nothing.”
-Theodore Roosevelt.


A manager’s ability to effectively solve problems and make decisions can directly influence team member morale and productivity, work processes and ultimately the success of the business.

Our Critical Thinking and Problem Solving program will provide your organisation with the strategies needed for good problem solving and decision making processes. It will train the participants in how to deal with complex situations that require critical thinking and diligence. Participants will be rewarded with the skills to make more effecttive and lasting resolutions in the area of Critical Thinking and Problem Solving in their workplace.

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½ day

(4 hours)

Managing Conflict

The workplace is a living, changing environment with diverse demographics. With this diversity conflict is an inevitable and unavoidable human condition. Planning and completing tasks where people’s interests and goals vary can lead to conflict. Incorrectly addressing or ignoring a conflict issue can cause high tangible and intangible costs to your organisation.

In this program you will be trained in The Nature of Conflict, Characteristics, Causes and Symptoms of Conflict. Managing Conflict also provides you with relevant Conflict Management Strategies and Processes. Using a number of case studies and scenarios of conflict in the workplace you will be given “hands on” people skills to improve the work environment

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½ day

(4 hours)

Feedback and Coaching

“Once you embrace unpleasant news, not as a negative but as evidence of a need for change, you aren’t defeated by it. You’re learning from it.”
- Bill Gates

Employees expect and often desire leaders to provide Performance Feedback and Coaching. Feedback provides the recipient an increase in awareness, information and clarity. Coaching provides the recipient an opportunity to analyse, develop and plan actions that improve performance. Through participating in our Feedback and Coaching Program, you will be able to: articulate the principles of effective feedback and coaching, describe the role, characteristics and behaviours of an effective coach, demonstrate feedback and coaching skills in a pracitice situation. You will also receive the Feedback and Coaching Toolkit to assist you in the application of these skills in your workplace.

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½ day

(4 hours)